Refund policy
Returns Policy
At Thyme The Label, we want you to love your pieces as much as we do. However, we understand that sometimes things don’t work out.
We currently offer store credit only for all returns, as we are a small business. We do not offer refunds or exchanges.
To be eligible for a return:
• Items must be returned within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items must be free of makeup, perfume, deodorant marks, and any signs of wear.
Non-returnable items:
• Sale items
• Items purchased during promotional sales
• Accessories (for hygiene reasons)
How to return:
1. Submit a return request via customerservice@thymethelabel.com within 14 days of receiving your order.
2. Once approved, you will receive instructions on how to send your item back.
3. Once we receive and inspect your return, we will issue you a store credit via email.
Important Information:
• Return shipping costs are the responsibility of the customer.
• We recommend using a tracked service as we are not responsible for returns lost in transit.
• Store credit does not expire and can be used on any future purchase.
If you have any questions, please reach out to us at customerservice@thymethelabel.com